QR - Levels of Service
What are the levels of service?
Our focus is on evaluating your service as a provider judged against objective, evidence based benchmarks. For this to be a reliable evaluation, we would need to look at a representative sample of your work. The larger and more diverse your programme, the bigger the sample would have to be and gathering data (e.g. by observation) from individual sessions is one of the more costly parts of the process.
Because of the diversity of the programmes of CPD providers, it’s not possible for us to have a standard menu of prices so we will quote a specific, tailored price for the Full Provider Assessment. We have, however, produced two low cost options to enable you effectively to try out the service before committing to anything further. The options then are:
- Full Provider assessment: we look at your core organisation, systems and processes and assess a representative sample of your provision. How big this sample needs to be will vary according to the variety and complexity of your offer. You will get a headline assessment report, a detailed analysis, an overall Full Provider Rating, a Rating Profile and a Depth of Impact Profile;
- Baseline assessment: this is the real deal but with verification limited to a sample of two instances (e.g. training sessions). You would get a headline assessment report, an overall Rating and a Provider’s Rating Profile but it would be identified as Baseline (i.e. carried out against a small and specific sample of your work). You would not get a Depth of Impact Profile (too small a sample);
- Pre-assessment diagnostic: similar to a Baseline assessment but without a public Rating. This is the best option where either a) you are working to improve your provision (or some elements of it) and would like some external help in benchmarking it and homing in on the action areas; or b) you would like to test your provision against the benchmarks before committing yourself to a public Rating
The pre-assessment diagnostic can be uprated to a Baseline Assessment for a modest additional fee.
In addition to this, we recognise that some sole trader trainers have a very specific offering for which a very small sample (e.g. one session) would be sufficient. We also understand the financial pressures so we will provide the Quality Rating service for sole providers at an advantageous rate.