Technical Support
Q: I am having some problems with animations – what should I do? This may be caused by the latest version of QuickTime, please check which version you have installed. If you have version 7 you may find that the videos do not play correctly due to changes Apple have made in this latest version. Please download version 6 here: http://www.apple.com/support/downloads/quicktime652forwindows.html
Q: What do I need to run the videos on my computer?
You’ll need a multi-media PC or Apple Mac. You may already have software to run the videos on your computer. We recommend Real Player which can be downloaded from www.uk.real.com/player/ but QuickTime will work too, although you won’t be able to stop and start the video clips
http://www.apple.com/support/downloads/quicktime652forwindows.html.
Please notice that this is not the latest version of the QuickTime player. If you install the latest version you may find that the videos will not play properly.
Sometimes there are problems linked to the individual computer’s settings, but your technical support should be able to deal with these. We will regularly update these FAQ’s with any known technical issues, so check here regularly if you have any problems.
Q. I have QuickTime/RealPlayer installed on my computer, why won’t the videos run?
Check which version of QuickTime you have installed. If you have version 7 you may find that the videos do not play correctly due to changes Apple have made in this latest version.
Please uninstall version 7 and download version 6 here:
http://www.apple.com/support/downloads/quicktime652forwindows.html
Q: Why isn’t the resource pack working properly on my Mac?
Check which version of the resource pack you have by looking at the CD.
Version 1.0 is not supported for Macs
Version 1.1 is supported for Macs
If you are a Mac user and have brought version 1.0 please contact us to discuss exchanging it for version 1.1.
Q: How do I collapse the submenus?
Version 1.0: The submenu will stay visible until you click on a new menu choice
Version 1.1: Double-click on the menu choice to collapse the submenu
Q: How can I resize the video so that I can use it
with my colleagues?
The video that appears inside the Effective Mentoring and Coaching frame is designed to allow you to preview the content. You cannot change the size of this so you are unlikely to want to use it with your colleagues. You can open a resizable version of the same video in a new window by clicking on the link in the resources column.
Q: Why won’t the PowerPoints open on my Mac?
We have provided the latest freely available PowerPoint viewer produced by Microsoft on the CD. However, it was last updated in 1998 and as a result this software may not install properly on Macs that have been produced in the last 6 years. There may be other viewers available but these are not free.
For further assistance, please e-mail amy.britton-powell@curee.co.uk